Our ticketing system is available 24 hrs; as quickly as possible an operator will accept your request.
It eliminates waiting times, phone costs and speeds up the acceptance of your request. It is always available because it is completely web-based. At any time, it is possible to check the open ticket status.
Send a request for desktop sharing in order to let us access your PC, download and run the executable file and accept possible requests from your firewall or antivirus. N.B.: First, contact the customer service and open a ticket.
Help desk direct line for emergency:
085 212 23 87
I cookie tecnici sono quelli utilizzati al solo fine di "effettuare la trasmissione di una comunicazione su una rete di comunicazione elettronica, o nella misura strettamente necessaria al fornitore di un servizio della società dell'informazione esplicitamente richiesto dall'abbonato o dall'utente a erogare tale servizio".
Non vengono utilizzati per scopi ulteriori e sono normalmente installati direttamente dal titolare o gestore dell’applicazione. Possono essere suddivisi in:
Sono utilizzati al fine di registrare dati utili alla normale navigazione e fruizione del sito sul computer dell'utente (permettendo, ad esempio, di ricordare la dimensione preferita della pagina in un elenco). Tali cookie possono essere poi distinti in ragione della loro persistenza sul computer dell’utente: quelli che si cancellano automaticamente alla fine di ogni navigazione, si chiamano cookie di sessione. Se viceversa hanno una vita più lunga, si parla di cookie permanenti.
Questi cookie consentono al portale di ricordare le scelte effettuate dall’utente al fine di ottimizzare le funzionalità. Ad esempio, i cookie funzionali consentono di ricordare le impostazioni specifiche di un utente, come la selezione del Paese e, se impostato, lo stato di accesso permanente.
pursuant to the decision n. 229/2014 of the Italian Data Protection Authority.
A cookie is a small data file which is sent by the web server to the user’s browser and stored by the browser on the user’s device (computer, tablet, smartphone, etc.). It can be read or retrieved later from the server itself. It allows the website to store some useful information inside a session or during the successive accesses performed by the user.Are cookies used in this Application?
Cookies can be used for different reasons. In some areas of the website cookies are essential and, for example, it would not be possible to browse properly without them. In some other areas they are a convenient way to get useful information in order to provide specific services; moreover, some external services (third party) may need the installation of dedicated cookies on the user’s browser in order to provide the related services.What kind of cookies are used in this application?
Technical cookies are those used exclusively with a view to “carrying out the transmission of a communication on an electronic communications network, or insofar as this is strictly necessary to the provider of an information society service that has been explicitly requested by the contracting party or user to provide the said service”. They are not used for further purposes and are usually installed directly by the Controller or the application manager. They can be grouped into:
which allow users to store data useful to the navigation and use of the website on the user’s pc (e.g. to remember the favourite size of the page in a list). Such cookies differ from each other with regard to the permanence on the user’s pc: the session cookies are deleted automatically at the end of each session. If, on the contrary, they persist for a longer period, they are called persistent cookies.
These cookies allow the website to remember the choices that the users have made in order to optimize its features. For example, the functional cookies allow the application to remember the specific settings of a user, such as the Country or, if set, the permanent access.
Some features are implemented through third-party services, listed below.
These services produce cookies connected to the services provided by third parties. The third party provides these services in exchange for information related to the visit of the user to our website. It follows, even for third-party providers of cookies, the obligation to comply with the legislation. For this reason, we refer to the links of the web pages of third-party websites, where the user can find the consent forms for cookies and the related disclosures. Should the services be provided by indirect contacts with the third parties, the user must refer to the websites of the subjects who act as intermediaries between us and the third parties:
Google Analytics is a web analysis service provided by Google Inc. ("Google"). Google uses the personal information collected in order to track and examine the use of this Application, compile reports and share them with other services developed by Google. Google may use this personal information to contextualize and customize the ads of its advertising network.
Most browsers accept cookies automatically, but it’s possible to set the browser in order not to accept them, automatically or upon request. We advise against such deactivation because the normal navigation may be compromised and some or all features of some websites may not be available. If you do not want your pc to receive and store cookies, you can modify the security settings of your browser.
Listed below you will find the links to the most common browsers: